Quality Commitment - Smith Street Dental Darwin

Smith Street Dental – Our Quality Commitment

At Smith Street Dental, quality is more than a promise—it is the framework that shapes every decision, procedure and patient interaction in our practice.

1. Benchmarked to Australian Best-Practice Standards

We align every protocol with the National Safety and Quality Health Service (NSQHS) Standards and the Australian Dental Association’s Infection Prevention & Control Guidelines (5th Edition, 2024). ada.org.au
The practice is actively progressing through Quality Innovation Performance (QIP) accreditation, an independent program that audits dental clinics for governance, safety and consumer partnership. qip.com.au

2. Sterilisation & Infection Control

Single-use or validated autoclave-sterilised instruments for every procedure
Treatment rooms reset to ADA guidelines between patients, with hospital-grade surface disinfection
Annual infection-control training for all clinical and support staff

3. Clinical Excellence through Continuous Learning

Each clinician undertakes 40 + hours of CPD annually—double the Dental Board requirement
Weekly in-house case-review meetings ensure complex treatment plans are peer-checked
Evidence-based materials and techniques updated as research evolves

4. Technology That Elevates Care

Low-dose digital radiography and 3-D intra-oral scanning for accurate, comfortable diagnostics
Chair-side screens so you can view images and co-plan treatments in real time
Secure digital records for seamless referrals and second opinions

5. Patient-Centred Culture

Clear explanations of findings, options, fees and outcomes before any procedure
Respect for your time with SMS reminders and streamlined reception processes
Inclusive care for every age, culture and ability, with wheelchair access and interpreter support on request

6. Environmental & Community Responsibility

Energy-efficient equipment and participation in the Dental Product Stewardship program for safe amalgam and sharps disposal
Local community outreach on oral-health education and preventative care

7. Listening, Learning, Improving

Post-visit feedback surveys reviewed by the Practice Manager within 48 hours
A documented Complaints & Resolution Policy that ensures any concern is addressed promptly and transparently
Quarterly quality-audit meetings to track outcomes and drive continuous improvement

What This Means for You

Choosing Smith Street Dental means entrusting your smile to a team that is accountable, transparent and relentlessly focused on excellence—today, tomorrow and every visit thereafter.